PRIVACY POLICY
This page is a starting template with sample wording, added so the site has something in place. Because you work with young people and handle referral and safeguarding information, please have this properly reviewed (ideally by someone with UK GDPR / data protection expertise) before treating it as your real policy – the bracketed items need your actual details filled in.
Fromehall Mill Studios ("we", "us") is committed to protecting the privacy of everyone who uses this website or engages with our provision, including young people, parents/carers, referrers and partner organisations.
Who we are
Fromehall Mill Studios, based at Fromehall Mill, Stroud, Gloucestershire, operates in partnership with Creative Sustainability CIC. [Add your registered company/charity number and data controller details here.]
What information we collect
Depending on how you interact with us, we may collect:
- Contact details (name, email, phone number) submitted via our contact or referral forms
- Referral information about a young person, provided by a school, local authority or parent/carer, which may include educational, health or SEND-related information
- Correspondence you send us by email, phone or post
- Basic technical information about your visit to this website (e.g. pages viewed), if analytics or cookies are in use
How we use your information
We use personal information to:
- Respond to enquiries and process referrals
- Assess and plan appropriate support for a young person, in partnership with referring schools, local authorities and Creative Sustainability CIC
- Meet our safeguarding responsibilities
- Maintain records as required for our provision
Our legal basis for processing
Under UK GDPR, we rely on one or more of the following: your consent, our legitimate interests in running a referral-based provision, performance of a contract, a legal obligation, or the protection of vital interests / safeguarding duties where relevant. [Confirm and set out the specific basis for each type of data you hold.]
Who we share information with
We may share relevant information with Creative Sustainability CIC as our operating partner, the referring school or local authority, and other professionals directly involved in a young person's care or education. We do not sell personal information to third parties.
How long we keep information
[Set out your actual retention periods here – e.g. referral and education records retained for X years in line with safeguarding/education record-keeping guidance, enquiry form data deleted after X months if no referral proceeds.]
Cookies
[Describe any cookies or analytics tools actually in use on the site, e.g. "this website does not currently use tracking cookies" or list the specific cookies/analytics service if one is added later.]
Your rights
Under UK GDPR you have the right to ask us for access to, correction of, or deletion of your personal information, to restrict or object to certain processing, and to request that information be provided in a portable format. To exercise any of these rights, contact us using the details below.
You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your information properly.
Contact us
- Email: info@fromehallmillstudios.org
- Phone: 01453 000000
- Post: Fromehall Mill, Stroud, Gloucestershire
Changes to this policy
We may update this policy from time to time. This version was last updated on [date].